Delivery Information

U.K. DELIVERY

Free UK Shipping Over £59.99 applies to basket value after discounts.

£3.95 - Standard 2 - 4 Working Day Delivery - Royal Mail Tracked 48 Service. (Monday - Saturday)

£6.95 - Next Working Day Delivery – Royal Mail Tracked & Signed for Service (NI & UK Mainland Only. You must place your order before 2pm Monday-Thursday)

NEXT DAY delivery is available Monday to Thursday if ordered before 2pm. Goods ordered between Friday and Sunday will be shipped the next UK working day, normally a Monday (this excludes Public/Bank Holidays).

You will receive a SMS/email notification enabling you to track your parcels progress with 3-5 touch points its journey. It will also give you an estimated date and time of your orders arrival. (The only exception for this is if a non-tracked service is chosen for USA/Australia - if this is chosen Cordners cannot be held responsible for missing parcels).

We aim to deliver all orders within specified delivery times. For reasons beyond our control this may on occasions be longer. In the event you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by telephone or email as quickly as possible to notify you - you are entitled to cancel the order at this stage should the delayed delivery be inconvenient.

In the event the order arrives damaged i.e. there is visible damage to either the goods or packaging we ask that you refuse delivery and request it be sent back to us. We will then inspect the damage and have a replacement sent to you straight away.

We reserve the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.

 

Click and Collect

How does Click and Collect work?

It's free to collect your order in-store.

When placing your order, upon entering your postcode you will be able to select Click and Collect Ballymoney or Click and Collect Newtownards should you wish to do so. Once you have placed your order you will receive an order confirmation email. You will then receive an email from us when your order is available for collection in your chosen store.

What happens if I’m unable to collect my order from your store?

If you place a Click and Collect order, you have 7 days from receiving our email that your order is in store to collect your order.

We understand that there may be extenuating circumstances preventing you from collecting your order. If this is the case, please contact us on (028) 2766 3265 or email online@cordners.co.uk and we will try our best to extend your collection period.

Should you not collect your order within the 7 days and you do not contact us, we will refund your order to your original method of payment and send the items back to our warehouse.