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Terms & Conditions

Important.  Please read these Terms carefully as they concern the use of this website.

This document sets out the Terms and Conditions of sale relating to the purchase of any goods or services from Cordners Limited Website.  

Your use of the Website is subject to these terms.  

If you purchase any goods or services from the Cordners Limited Website you will be deemed to have accepted the Terms and Conditions set out in this document. If you do not accept these Terms and Conditions, please do not purchase any products from the Cordners Limited Website.  

Before placing an order, if you have any questions, either about our products and services, or this Website, or any of our Terms and Conditions or otherwise, please contact our Customer Service Team

General terms and conditions

This site is owned and operated by Cordners Limited of 13 Conway Square, Newtownards, BT23 4DA. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at online@cordners.co.uk or 028 27663265.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

3. Ownership of rights

All rights, including copyright, on this website are owned by or licensed to Cordners Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. 

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. 

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Some children's shoes are exempt of VAT.

Please note that some of the products on our website have two retail prices depending on size. The price which relates to the size of these specific products will be clearly shown when you select the size you require.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges

Delivery charges vary according to the type of goods ordered.

11. Delivery

11.1     Our delivery charges are set out in the Delivery Information section of our website.

11.2     It might not be possible for us to deliver to some locations including addresses with a valid UK postcode, Northern Ireland, Scottish Highlands and Islands, and Channel Islands. If you have any queries regarding delivery you can contact us at online@cordners.co.uk or 028 27663265.

11.4     We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13. Cancellation rights

13.1     Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2     Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement via email or telephone.

13.3     If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4     Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your original method of payment within 14 calendar days. 

13.5     We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation) 

14. Cancellation by us

14.1     We reserve the right not to process your order if: 

           14.1.1     We have insufficient stock to deliver the goods you have ordered;

           14.1.2     We do not deliver to your area; or

           14.1.3     One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2     Cordners Limited reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website.  Whilst we will use our reasonable endeavours to authorise payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our sole discretion. Cordners Limited will not be liable to you or any third party by reason of our withdrawing any product from this Website, removing or editing any materials or content on this Website or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt.

14.3     If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. 

15. If there is a problem with the goods

15.1     If you have any questions or complaints about the goods please contact us by post at  Cordners Online, 8-10 Main Street, Ballymoney, BT53 6AL, Northern Ireland. Email: online@cordners.co.uk or by telephone: 028 2766 3265

15.2     We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3     If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them or post them back to us.

16. Liability

16.1     Due to the nature of the Website and potential for errors in storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on the Website.

16.2     All product description, information and materials posted on this Website are provided “as is” and without warranties expressed, implied or otherwise howsoever arising.

16.3     We warrant to you that any product purchased from us through this Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. To the fullest extent possible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind whether express or implied in relation to the products.

16.4     Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product.

16.5     Nothing in this clause will affect your statutory rights as a consumer, or your contract cancellation rights.           

16.6     Cordners Limited will not be liable or responsible for any failure to perform, or delay in performance of, any of your obligations under a Contract which is caused by events outside your reasonable control. This clause will not affect your statutory rights as a consumer.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Cordners, 8-10 Main Street, Ballymoney, BT53 6AL, Northern Ireland and all notices from us to you will be displayed on our website from time to time.

18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the laws of Northern Ireland. Parties to any such contract agree to submit to the exclusive jurisdiction of the Courts of Northern Ireland. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.